Terms of Service

Effective Date: 5.1.2025

Welcome to Alana Senior Concierge. These Terms of Service (“Terms”) govern your access to and use of our website, services, and communications. By using our website or services, you agree to these Terms.

1. Services Provided

Alana Senior Concierge offers complimentary senior living placement, referral coordination, and guidance to individuals and families seeking senior care options. We do not own or operate the communities or care providers we recommend.

2. Eligibility

By using our services, you affirm that you are at least 18 years old or have the legal authority to act on behalf of a senior individual or family member.

3. No Medical or Legal Advice

Our services are for informational and referral purposes only. We do not provide medical, legal, or financial advice. Any decisions you make regarding care providers are solely your responsibility.

4. User Responsibilities

You agree to provide accurate and truthful information when using our website or services. You may not misuse our website for unlawful, harmful, or fraudulent purposes.

5. SMS Messaging & Communication

By submitting your phone number, you agree to receive occasional SMS messages from Alana Senior Concierge, including appointment reminders, care-related updates, and helpful resources.

Opt-out instructions: You can reply STOP at any time to unsubscribe from text messages. Message and data rates may apply. Message frequency may vary.

6. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

7. Third-Party Services

We may recommend or refer you to third-party senior care communities or services. We are not responsible for the accuracy, reliability, or performance of those third parties. Any contract or service agreement you enter with a third party is strictly between you and that provider.

8. Intellectual Property

All content on our website, including text, graphics, logos, and service marks, is the property of Alana Senior Concierge and protected by applicable intellectual property laws. You may not copy, reproduce, or redistribute content without written permission.

9. Limitation of Liability

Alana Senior Concierge is not liable for any direct, indirect, incidental, or consequential damages arising out of your use of our services or reliance on any information provided.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after any changes indicates your acceptance of the revised Terms.

11. Contact Us

If you have questions about these Terms, please contact:

Alana Senior Concierge
concierge@alanaseniorconcierge.com
www.alanaseniorconcierge.com